Noriaki Kano
(1940-)
Japanese educator
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Noriaki Kano (狩野紀昭 Kanō Noriaki, ) is an educator, lecturer, writer and consultant in the field of quality management. He is the developer of a customer satisfaction model (now known as the Kano model) whose simple ranking scheme distinguishes between essential and differentiating attributes related to concepts of customer quality. He is a professor emeritus of the Tokyo University of Science. He was Visiting Professor at the University of Rome III during the academic year 2010-2011.
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1940 (age 85) Tokyo, Japan
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